The fourth CRM system design workshop was held as a two-day program on Dec 12, 2017. During this workshop, we hosted friends from Parsian E-Commerce (Top), Golpayegan Pipe Gostar, Nimad Technology, Cottage Cafe and Restaurant (Ghaemshahr), Saghaei Trading Group and Orchid Dental Clinic.
The first course of in-house workshops of Digi Kala company in the field of communication skills, training to the employees of the after-sales service unit was held on Jan 16, 2018 under the title of Inner Peace.
During this course, Dr. Shareghi presented the topics related to anger management and effective communication with ourselves to the personnel, related to customer service in Digi Kala company with practical techniques and attractive games.
We were honored to be at the service of Kanoon Farhang Amoozesh (Qalamchi Foundation) on Jan 30, 2018, to hold the first course of a series of management-training seminars. At the beginning of the course, Mr. Majid Barghi talked about managing customer expectations and customer satisfaction. Next, Dr. Arash Sharghi examined problem solving and conflict resolution with the customer. Finally, Mr. Mohammad Javad Karbasian addressed the issue of the role of new technology in communicating with customers and their satisfaction.
The first workshop of designing a customer loyalty program was held on February 1, 2018. In this workshop, we hosted friends from Ansar Electronic System, Nilgam Safar Travel Agency, Dardoneh Store (Arak), Orchid Dental Clinic and Zeno Food Court equipment.
We had the honor of being the speakers at a gathering of eight hundred representatives from all over the country at the Cultural Education Center (Qalamchi Foundation) Feb 15, 2018. The event was held at Razi International Conference Center. We had the honor of being the speakers at a gathering of eight hundred representatives from all over the country at the Cultural Education Center (Qalamchi Foundation) Feb 15, 2018. The event was held at Razi International Conference Center. In the first part of the lecture, Mr. Majid Barghi talked about managing customer expectations in the education and publishing industry and explained the practical techniques in customer evaluation. Then, Dr. Arash Sharghi explained different methods for interacting with dissatisfied customers and provided practical techniques for dealing with this group of customers.
در بخش اول سخنرانی، آقای مهندس مجید برقی در مورد مدیریت انتظارات مشتری در صنعت آموزشی و نشر صحبت کردند و به تشریح تکنیک‌های کاربردی در ارزش گذاری مشتریان پرداختند.
در ادامه، آقای دکتر آرش شارقی، به تشریح روش‌های مختلف با مشتری ناراضی پرداختند و تکنیک‌هایی کاربردی را برای برخورد با این دسته از مشتریان ارائه کردند.
We are proud to hold specialized workshops on “Customer Relationship Management in the Tourism Industry” or Tourism Relationship Management (TRM) for the professional staff of ACM, Pricing, CX, QC and Call Center units in Snaptrip.
The fifth CRM system design workshop was held as a two-day program on Feb 28 and Mar 1, 2018. During this workshop, we hosted Persia Khodro CRM executives (BMW dealership), Bahman Automotive Group, Gaj Market, Alborz Shimi Asia and Mehrsad Consultants.
The sixth CRM system design workshop was held as a two-day program on the 25th and 26th of Apr, 2018. During this workshop, we hosted the Construction and Development of Mapna Power Plants company, Sufian Cement, Bushehr Coast Power, Rozaneh Clinic Management Software, and Bazargan Gostar Ati Asia.
The first session of the customer relationship management system design workshop was held on May 7, 2018 at Iran Tobacco Company. During this period, the basic parts of the DrCRM Model in design and implementation of customer relationship management system for the marketing, sales representatives, capillary sales and foreign sales of the organization were explained. The next sessions of this course will be held next week.
The first customer relationship management conference was held at Sharif University of Technology on May 14th, and the methodology of designing and implementing a customer relationship management system for graduates and students of this university was introduced.
The training calendar for holding joint CRM courses with the professional training team of Sharif University Alumni Association for the aftermath of the holy month of Ramazan will be announced.
